Patch Management Engine fails with "Result code = 5"

Last Modified

Wed Jan 08 15:41 GMT 2020

Description

  • From the PME Install log:
2019-10-29 11:26:49.266   Executing command: C:\Program Files (x86)\ N-able\PME\Installers\RPCServerServiceSetup.exe /SP- /VERYSILENT /SUPPRESSMSGBOXES /NORESTART /CLOSEAPPLICATIONS /SKIPDOTNET=0 /DIR="C:\Program Files (x86)\ N-able\PME\..\RpcServer\"2019-10-29 11:26:49.266   Error when executing command, result code = 5
  • For N-able N-central agents, the installer log is found in C:\Program Files (x86)\N-able Technologies\Windows Agent\log\PME_Install.log
  • For RMM Agents, the installer log is found in C:\Program Files (x86)\Advanced Monitoring Agent\feature_2_install.log

Environment

  • PME
  • RMM
  • N-able N-central

Solution

  • The "result code = 5" means "Access is denied".
  • This means there is some kind of policy or restriction which isn't allowing PME to run sub-installers for the individual components and needs to be addressed in the local/domain environment.