N-central Troubleshooting
Patch Management - Drivers are not installed on the device even if they are approved
Last Modified
Tue Sep 22 20:38 GMT 2020
Description
- Drivers are not being installed on the device even if they are approved.
Environment
- N-able N-central
- Patch Management
Solution
- Some driver updates are flagged, in the meta-data we receive from Microsoft (or other vendors), as in need user input and therefor cannot be installed silently by Patch Management.
- These will be shown as Approved but Not Installed.
- There are three options to handle these drivers:
- Leave driver patch detection on and manually install required driver updates.
- The list of available driver updates can be found by going to the Device -> Patch Status -> Status - Click on Approved Patches and it will list all available driver updates.
- Decline all driver updates from the SO Level -> By Patch -> Filter by Drivers -> Decline All -> Apply to Children.
- Modify the settings of the patch status V2 service and set drivers to not monitored. You will see the missing patches but the monitoring service will not go to a failed status because of this. You can follow this article to make global changes to the Patch Status V2 service, https://documentation.n-able.com/N-central/troubleshooting/Content/kb/Patch-Management-Disable-monitoring-Driver-Updates