N-central Troubleshooting
(PSA Integration -ConnectWise Manage ) Customer not showing from Mapped Customers list
Last Modified
Thu Sep 20 15:15 GMT 2018
Description
- When mapping customers from ConnectWise Manage in PSA Integration, the customer is not showing even if it is existing in ConnectWise Manage
Environment
- N-able N-central
Solution
At the SO Level or Customer Level perform the following tasks.
- From Administration > PSA Integration > Customer Mapping, click the Filter drop-down button
- Select the status of the company if you know it or the partner provided, otherwise, select all the statuses if your not sure of the status of the company fromConnectWise Manage
- Try to search for the company to map it
- Click Save