PSA - ConnectWise Manage - Billing - Review billing file and agreement additions

Last Modified

Wed Oct 24 20:59 GMT 2018

Description

• When pushing ConnectWise Manage PSA Billing profiles, the following response can be received from ConnectWise Manage:

<UpdateManagedDevicesResult>Review billing file and agreement additions for customer <Customer Name>, serial number '':&#13;

For example,

<UpdateManagedDevicesResult>Review billing file and agreement additions for customer Benefit Group, serial number '':&#13;

Environment

• All N-able N-centralversions
• ConnectWise Manage PSA

Solution

• The reason for this response is because there are duplicate items/products in the agreement(the one mapped in the billing profile for this customer/filter). To resolve this issue, the partner will need ot review the agreement, in ConnectWise Manage, for duplicate products in the agreement they selected in the billing profile. The duplicates will need to be removed.