N-central Troubleshooting

OIDs needed for NetApp monitoring

Last Modified

Wed Nov 30 21:41 GMT 2016

Description

This article provides information on required OIDs/indexes for monitoring that may be missing from some NetApp devices.

Environment

NetApp SAN/NAS
All N-able N-central versions

Solution

NOTE: NetApp devices respond to SNMP version 1 and 2c queries, but on large devices, the Physical Disk and Volume counters can exceed the limit of the 32-bit counters used by SNMP version 1. This will result in negative values, and a misconfigured service in N-able N-central . For NetApp devices, use SNMP version 2c whenever possible.

Required OIDs

Clustered Failover (NetApp)

Index 0

1.3.6.1.4.1.789.1.2.3.1
1.3.6.1.4.1.789.1.2.3.2
1.3.6.1.4.1.789.1.2.3.3
1.3.6.1.4.1.789.1.2.3.4
1.3.6.1.4.1.789.1.2.4.5
1.3.6.1.4.1.789.1.2.3.6
1.3.6.1.4.1.789.1.2.3.8

CPU (NetApp)

Index 0

1.3.6.1.4.1.789.1.2.1.3

Fan Status (NetApp)

Index 0

1.3.6.1.4.1.789.1.2.4.2
1.3.6.1.4.1.789.1.2.4.3

Physical Drive (NetApp)

Discovery OID - 1.3.6.1.4.1.789.1.6.2.1.2

1.3.6.1.4.1.789.1.6.2.1.3
1.3.6.1.4.1.789.1.6.2.1.27
1.3.6.1.4.1.789.1.6.2.1.28
1.3.6.1.4.1.789.1.6.2.1.29
1.3.6.1.4.1.789.1.6.2.1.30
1.3.6.1.4.1.789.1.6.2.1.31

Power Supply (NetApp)

Index 0

1.3.6.1.4.1.789.1.2.4.4
1.3.6.1.4.1.789.1.2.4.5

Temperature Status (NetApp)

Index 0

1.3.6.1.4.1.789.1.2.4.1

Volume (NetApp)

Discovery OID - 1.3.6.1.4.1.789.1.5.4.1.2

1.3.6.1.4.1.789.1.5.4.1.29
1.3.6.1.4.1.789.1.5.4.1.30

Common Issues

The most common issue seen is missing indexes under the Physical Drive or Volume OIDs. As an example, we have seen devices where there are 1,500 volumes that report data only on indexes greater than 1,023. This would lead to a large number of misconfigured volume services as we try to read data on a volume with index less than 1,023. In this case, you will need to reach out to NetApp technical support to correct the missing indexes in SNMP.