N-able N-central Device Asset Information Update

Last Modified

Tue Oct 25 21:19 GMT 2022

Description

  • The Agent Asset update is how agents tell N-able N-central about changes in installed applications, hardware, patches, etc.
  • This update runs only under certain conditions.

Environment

  • N-able N-central

Solution

Device information (also referred to as Asset Information) is updated in full by the following methods:

  • From the Device Details view:

    • In the left-hand navigation menu, click All Devices. Click on the name of the device to enter the Device Details view. In the top right, click Add Task > Update Asset Info.

      • If the device has an agent, this will trigger an agent asset update process,
      • If the device does not have an agent and was discovered by a probe it will trigger a probe discovery against the device,
      • If the device does not have an agent and was not discovered by a probe there is no way to automatically update the asset information and a probe discovery will need to be performed.

      • If you cannot see a Update Asset Info button, please review: Why a device is missing the Update Asset Info button.

  • As scheduled under Settings > Local Agent

    For agent-based devices only.

  • During Probe discovery

Individual information pieces for an agent are updated outside of these periods on an as-needed basis.

As of N-able N-central 2020.1, the ability to see and manually trigger Update Asset Info is controlled in User roles, under Devices > Network Devices > Update Asset Info