N-central Troubleshooting

N-able N-central Custom Service has No Data

Last Modified

Tue Dec 01 21:51 GMT 2020

Description

A Custom Service status will show as No Data if the returned data type of a metric does not match the configured data type of the metric.
If an OID returns an ok value but the configured data type of the metric is Boolean instead of String, the Custom Service status will show as No Data.

Environment

N-able N-central

Solution

The returned data type does not match configured data type.

Go to ServiceOrganization> Administration> Service Management> Custom Services > CustomService > Data and Thresholds > Add Metric > Metric: Metric > Select correct Data Type > Save > Delete to add a metric with the correct data type and then delete the metric with the incorrect data type.