N-central Troubleshooting
Software Still Showing Up Under Applications After Being Uninstalled
Last Modified
Wed Oct 24 15:45 GMT 2018
Description
- After uninstalling an application from a device and running update asset information on the device it still shows up under Asset - Applications in N-able N-central.
Environment
- N-able N-central
Solution
- The local Agent pulls its application information from the registry during the asset discovery. The two locations we pull from are.
- Hkey local machine - software or Hkey local machine - software - Wow6432Node depending if it 32 or 64 - bit.
- Hkey local machine - software - Microsoft - windows - current version - Uninstall. Most cases there is a reference to the software here
- Please search the registry for any reference to the uninstalled software under the two keys provided