N-able N-central Self-Healing feature limitations

Last Modified

Fri Mar 27 16:51 GMT 2020

Description

  • The Self-Healing feature refers to pre-configured responses and actions to specific types of service failures.
  • When a specified failure type occurs,N-able N-central will automatically restart the service or execute a script that has been configured by the administrator to try to resolve the issue.
  • The system will then verify whether the issue has been resolved and will send the appropriate notifications.
  • The limitations are listed in the Detail section.

Environment

  • N-able N-central

Solution

  • Services monitored and assigned by the N-able N-central server cannot use Self-Healing.
  • Self-Healing at the device level is only available under the following conditions:
    • The device on which the service has been added is in Professional mode
    • The Operating System of the device is a Microsoft Windows variant
      • NOTE: "Microsoft Hyper-V Server" does not support self-healing.
      • Check that this is not set incorrectly in the Device Details > Settings > Properties page on the device.
    • The device on which the service has been added is being monitored by a Windows agent or a Windows probe
  • Self-Healing cannot be applied to services that are in service groups.
  • Self-Healing also can not run EXE files, because it can only restart services or execute a script.
  • NOTE: If the Monitoring Service is monitored by a probe, Self-Healing Action cannot be set to run an Automation Policy / Scheduled Task.
  • You may only have it execute a script or restart a service