N-able N-central MAC agent is not installing on device

Last Modified

Tue Jun 19 14:48 GMT 2018

Description

  • Unable to install the N-able N-central MAC Agent on macOS

Environment

  • N-able N-central
  • macOS

Solution

  • Before doing the following procedure, verify that the macOS version you are trying to install the agent on is supported. You can get this information from SO Level > Actions > Download Agent/Probe > System Software > View supported operating systems. If your macOS version is listed there, proceed with the remaining steps. If not, this version is not supported by your current version of N-able N-central.
    1. Go to the customer level > All device view > Add >Manually Create a Device that Represents an External Website or IP Address
    2. Fill the fields required in property tab and on the local agent tab select install the agent manually
    3. Click Save
    4. Go to the device you created
    5. Proceed to Settings and then click Local agent
    6. Download the installer from agent installer
    7. Unzip the package downloaded using the following command: tar -zxvf filename.tar.gz
    8. Execute the following file batch: install.sh
    9. When the Wizard asks you about the customer name or activation key, choose the activation key option
    10. Copy the activation key from the local agent
    11. Paste it in the installation wizard
    12. Complete the installation.
  • Should the installation fail despite these steps, please collect the following logs and provide them to our support team:
    • Mac agent keeps logs in: /Library/Logs/
    • Install Log: /var/log/nagent.log
      • Possible alternate location of Agent Install Log: /var/log/N-able/N-agent/nagent.log
    • Agent Install location: /Applications/N-agent/home/nagent/