N-able Backup: How do I delete files/folders from backup

Last Modified

Fri Apr 29 10:16 GMT 2022

Description

  • How do I remove these files/folders from the backup?

Environment

  • Cove Data Protection

  • N-able RMM

    • Managed Online Backup
  • N-able N-central
    • N-able Backup

Solution

  • It is not possible to remove a file from the backup sessions you can only remove all if needed by following steps below:
  1. Edit the datasource, e.g. Files and Folders, in the Backup Manager
  2. Click clear selection > click OK
  3. A pop up asks:
    • Clear selection
    • Are you sure you want to clear selection?
  4. Select yes if you want to go through this process for clearing selection
    • Note: This will remove all data backed up and will not be recoverable
  5. Pop up asks:
    • Please, confirm!
    • The "Files and folders" has been excluded from backup. Do you want to delete the backup data belonging to this data source?
  6. Select yes if you would like to exclude and continue
  7. Pop up asks:
    • Force Cleaning Confirmation
    • All the backup data belonging to the "Files and folders" data source will be permanently deleted, including archived sessions. It won't be possible to recover any of the "Files and folders" data after that. The action is irreversible. Are you sure you want to continue?
  8. Enter you "I Understand", Enter First and Last Name, and Security Code (Encryption Key)
  9. Press OK
  • If the platform is N-able RMMthe encryption key can be found here
  1. Right-click device in N-able RMM dashboard
  2. Click Edit Server/Workstation and then select Backup & Recovery
  3. On this page select Request Encryption Key
  • If the platform is Backup only then the encryption key should already be known and N-able N-central does not store this for you unless automatic deployment was used. If so the encryption key will be found in the modification tab of device settings
    1. Left-click device in https://backup.management Device View
    2. Click Modification
    3. If automatic deployment was used you will see "Get Passphrase"
  • If the product is N-able N-central
    1. Left-click device to enter settings
    2. Click Settings then drill into the Backup Management
    3. Click Retreieve Passphrase