N-able Backup: Files and Folders Shows Status: Skipped

Last Modified

Fri Apr 29 10:16 GMT 2022

Description

• Files and folders shows status: Skipped

Environment

• Cove Data Protection
• N-able RMM

Solution

• The Skipped status appears when a scheduled backup session did not run due to a previous backup session still running at the scheduled time of the Skipped backup session. This error can also be shown after a session has been interrupted.
  • If the status shows Skipped and there was no previous session running at the time it was scheduled to run, or it appears when a backup did run and complete, then you will need to restart the Backup processes:
    • On Windows:
      1. Open services.msc.
      2. Right-click Backup Service Controller
      3. Click Restart
    • On MacOS:
    1. Open Terminal.app.
    2. Run the following two commands: