N-able Backup: ClientTool commands end with "Timeout was reached" error

Last Modified

Fri Apr 29 10:16 GMT 2022

Description

• ClientTool commands end with "Timeout was reached" error

Environment

• Cove Data Protection

• N-able RMM

  • Backup & Recovery
• N-able N-central
  • N-able Backup

Solution

1. Terminate all BackupFP processes
2. Restart Backup Service Controller
   1. Press Windows + R to open Run command
   2. Enter services.msc
   3. Right-click Backup Service Controller and Restart
3. Once Backup Manager is loaded again repeat ClientTool command