N-central Troubleshooting

N-able Backup: Cannot apply LocalSpeedVault credentials from profile and LocalSpeedVault shows Failed status

Last Modified

Fri Apr 29 10:16 GMT 2022

Description

Cannot apply LocalSpeedVault credentials from profile
LocalSpeedVault shows Failed status

Environment

Cove Data Protection
Backup & Recovery Web Console
N-able N-central

Solution

This is a deliberate design decision to prevent data loss from the profile applying the incorrect LSV credentials when the LSV is not fully synchronized.

Disable device profile
- In Backup & Recovery Web Console, select device checkbox in dashboard > Assign Profile > choose No profile
- In N-able N-central, go to All Devices > select device > Settings > Backup Management > Configuration > Set Settings Manually
Restart Backup Service Controller on affected device to apply changes
- Alternatively, wait 15 minutes and changes will be applied automatically
Change LSV details via the Backup Manager to correct location and credentials to restart synchronization
Re-apply profile
- Reverse changes made in step 1

Once LSV is fully synchronized changes can be made from profile