N-central Troubleshooting
N-able Backup: Auto Update Failing with [RecursiveCatalogDownloader] [RemoveFolder] Fail to remove .sync/gvmomi.dll
Last Modified
Fri Apr 29 10:16 GMT 2022
Description
- Backup Manager failed to auto update
- [RecursiveCatalogDownloader] [RemoveFolder] Fail to remove .sync/gvmomi.dll#time20171012T074308#size5577192 folder: Directory "C:\Program Files\Backup Manager\update\vddk\6.0\bin\.sync\gvmomi.dll#time20171012T074308#size5577192" does not exist.
Environment
- Cove Data Protection
- N-able N-central
- N-able Backup
Solution
- Update manually once; future updates should happen automatically after applying this fix:
- Stop the Backup Service Controller
- Press WinKey+R and type services.msc then hit OK
- Run the downloaded installer as administrator