N-central Troubleshooting

N-able N-central Agent macOS Silent Install

Last Modified

Mon Dec 05 19:18 GMT 2022

From N-able N-central download the "DMG Installation Script" and the "macOS Agent (dmg)"
Make sure to extract the script into the same folder location as the dmg
Use one of the methods below to install
- To install with an activation key, retrieved from the N-able N-centralserver
  - ```
  sudo dmg-install.sh -k <activation key>
```
- Prior to N-able N-central 2020.1, to install with a Customer Name and Customer ID (Customer name may need to be quoted if it contains spaces or shell meta-characters)
  - ```
  sudo sh dmg-install.sh -s <server endpoint ip/fqdn without the https://> -c <customer name> -i <customer id>
```
- On 2020.1 or later to install with a Customer Name and Customer ID (Customer name may need to be quoted if it contains spaces or shell meta-characters)
  - ```
  sudo sh dmg-install.sh -s <server endpoint ip/fqdn without the https://> -c <customer name> -i <customer id> -t <registration token>
```
- Additional Flags
  - -p Specify the protocol for the agent to use
  - -a Specify the port for the agent to use
  - -x Specify an http proxy for the agent to use
Once the script has run go to the All Devices view and click on the Network Devices tab.
Click on the Add button
Click on Discovered Assets
Select your device and import it

Your device should now be added in N-able N-central
From the Customer level, go to the All Devices view, and click on the Network Devices tab.