N-central Troubleshooting
N-able N-central - Device Discovery - Workstation vs Laptop
Last Modified
Wed Nov 30 21:41 GMT 2016
Description
The following article explains how N-able N-central classifies a device as a laptop or a workstation.
Environment
All N-able N-central versions
Solution
During device discovery, the probe will perform WMI queries to try and determine the device class for the device itself.
For a device to be classified as a Laptop, the battery information would have to be found in WMI for the device. If that is not found, then what will happen is the device will be classified as a Workstation.