Multiple tickets are created in ConnectWise Manage

Last Modified

Mon Oct 22 19:01 GMT 2018

Description

• This article provides brief information on multiple tickets created in ConnectWise Manage when creating them in N-able N-central,.

Environment

• N-able N-central version 9.5 or later

Solution

• This is caused by multiple ServiceBoards using a single email address in ConnectWise Manage .
• First thing to do if you encounter this issue is to log in to ConnectWise Manage and check the email address assigned to each ServiceBoard.