Monitoring Status Guest Status (VMware) is showing "Guest is not running (powered off)" but the device is online

Last Modified

Thu Feb 14 14:10 GMT 2019

Description

  • Monitoring Status Guest Status (VMware) is showing "Guest is not running (powered off)" but the device is online

Environment

  • N-able N-central

Solution

  • To resolve this, please do the following
    1. From the probe, open your preferred browser
    2. Navigate to the device monitoring the Guest Status Monitoring Status i.e. https://192.168.0.1/mob/?moid=ha-host
    3. From the VM section, select the device in question
    4. In the configStatus - ManagedEntityStatus section, ensure the status is "green"
    5. Select the link for guest - GuestInfo
    6. In the guestState - string section ensure the status is "running"
NOTE: If it shows it's not running, then this would be a VMware issue
  • If this is the case then please ensure VMware Tools is successfully installed as well as running