N-central Troubleshooting

Take Control Viewer does not load

Last Modified

Fri Nov 03 06:47 GMT 2017

Description

This article describes the issue where the progress bar for Launching Take Control Remote Access does not complete and Take Control Viewer fails to load:

Environment

N-able N-central 10.2+
Operator device that does not have the Take Control viewer installed

Solution

This is often caused by a browser cache issue not properly downloading the installer for the MSP connect viewer.

Clear the cache and cookies OR use your browser in private/incognito mode.