Take Control Chat Logs

Last Modified

Fri Jan 19 15:52 GMT 2018

Description

• Is there any way to retrieve the chat logs from a remote session with after the Take Control connection has ended

Environment

• N-able N-central
• Take Control

Solution

• There is a way to see the chat log from a remote control session.
  1. After the session has ended go into the Device in N-able N-central and click on Audit Trail.
  2. In the pop up click on the Session Logs: Click here for that session. In the window that opens up there is a section for the chat that will display the conversation.
  3. At the right side of Chat, click on the + sign
  4. If the chat was not used on the session then the button will be grayed out.