N-central Troubleshooting
N-able Backup: N-able Backup in N-able N-central show "Install Failed"
Last Modified
Fri Apr 29 10:16 GMT 2022
Description
- N-able Backup in N-able N-central show "Install Failed"
- ClientTool log under C:\Program Data\MXB\Logs\ClientTool show the following error:
- [2017-07-27 16:01:34.856128] [W] [08436] Connection to management node (cloudbackup.management:443) failed, switching to next node. Error: Couldn't connect to server
[2017-07-27 16:01:34.856128] [W] [08436] [UnattendedInstaller] Unattended installation failed: Management service unavailable
[2017-07-27 16:01:34.861988] [E] [08436] {install} Command line processing failed (101): Command `install' failed: Autodeployed installation has failed
- [2017-07-27 16:01:34.856128] [W] [08436] Connection to management node (cloudbackup.management:443) failed, switching to next node. Error: Couldn't connect to server
Environment
- Cove Data Protection
- N-able N-central
Solution
- Verify you can access the url https://cloudbackup.management:443 from the device's browser
- If unable, then ensure you allow cloudbackup.management on TCP port 443 full access through firewall
- Verify you can access the url http://sis.n-able.com/GenericFiles/ from device's browser
- You should see a page that has the following example details:
- This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>3DD7A9A12FC43FD9</RequestId>
<HostId>
NOCcuny1FSa0hXCi6J+DukfHTPHuOFRcZ1x9qea3YB1UG7wm8Wqwrw2mM+u6trFCmK8kf27gyXw=
</HostId>
</Error>
- This XML file does not appear to have any style information associated with it. The document tree is shown below.
- If unable to see thism then ensure that sis.n-able.com is allowed on TCPport 443 and 80 through firewall
- You should see a page that has the following example details: