N-able Backup: N-able Backup installation fails with error "Install Failed" in N-able N-central,

Last Modified

Fri Apr 29 10:16 GMT 2022

Description

• N-able Backup installation fails with error "Install Failed" in N-able N-central,
• C:\Program Files (x86)\N-able Technologies\Windows Agent\logs\MSPBackupManagerMaintenance.log shows:
  • ERROR com.nable.agent.MaxBackupManagerMaintenance.MaxBackupManagerMaint *** ERROR *** Invalid reinstall parameters have been provided.
    ERROR com.nable.agent.MaxBackupManagerMaintenance.MaxBackupManagerMaint *** ERROR *** Installation failed. Failed to construct install command line parameters.

Environment

• Cove Data Protection
• N-able N-central

Solution

• Typically occurs during a reinstall of an older N-able Backup account. This can be resolved by manually installing N-able Backup.

1. In N-able N-central dashboard, Edit device > Settings > Backup Management > Retrieve Passphrase
2. Copy information listed into Notepad or similar text editor
3. Download N-able Backup installer to device from N-able N-central dashboard under Actions > Download Agent/Probe > Third-Party Software
4. Unblock downloaded installer
   • Right-click installer > Properties > Unblock > OK
   • If Unblock is not present, proceed to step #5
5. Run installer as administrator
   • Right-click installer > Run as administrator
6. When install page comes up in browser at http://localhost:5000, go through manual installation process using copied information from step #2
7. Once Backup Manager initializes, wait 5 minutes and return to N-able N-central dashboard and check service status
   • If service still shows error or install failed, restart service and wait 15 minutes
     • services.msc > right-click Backup Service Controller > Restart
   • If service still shows error after 15 minutes, contact support