N-able Backup fails to install in N-able N-central, MSPBackupManagerMaintenance.log shows "Received invalid parameters from DMS"

Last Modified

Sat Jun 09 22:27 GMT 2018

Description

  • N-able Backup fails to install in N-able N-central, MSPBackupManagerMaintenance.log shows "Received invalid parameters from DMS"
  • Logs show:
    • [BackupManagerMaintThread] 2018-06-08 10:57:18,750 ERROR com.nable.agent.MaxBackupManagerMaintenance.MaxBackupManagerMaint *** ERROR *** Installation failed. Received invalid parameters from DMS.
    • [BackupManagerMaintThread] 2018-06-08 10:57:18,750 ERROR com.nable.agent.MaxBackupManagerMaintenance.MaxBackupManagerMaint *** ERROR *** Partner uuid is not valid.

Environment

  • N-able N-central
  • N-able Backup

Solution

  • Disable and re-enable N-able Backup to generate new credentials and re-send install command:
    1. In N-able N-central dashboard, go to All Devices > select checkbox next to device > Edit
    2. Settings > Backup Management
    3. Uncheck N-able Backup > Save
    4. Wait 1-2 minutes
    5. Check N-able Backup > Save