N-able Backup (N-able N-central) produces many Product Status Failed messages

Last Modified

Fri Apr 29 10:16 GMT 2022

Description

• Receiving a lot of product status failed and returned to normal alerts on review

Environment

• Cove Data Protection
• N-able N-central

Solution

1. Log into N-able N-central and navigate to device in question.
2. Go to Settings > Maintenance Window
3. Click Add and add Scheduled Maintenance.
4. Set the following for the maintenance window:
   1. Features > Custom
   2. Select N-able Backup Install and Reboot
   3. Scheduled Configuration
   4. Action will be taken on the device = Immediately when required or Only during the scheduled window when required
5. Click Save
6. Await for the upgrade to complete based on schedule made