N-central Troubleshooting
N-able Backup Dashboard show no information
Last Modified
Fri Apr 29 10:16 GMT 2022
Description
- The N-able Backup Dashboard under device details within N-able N-central shows no information
- Backups are working as intended and N-able Backup is installed
Environment
- Cove Data Protection
- N-able N-central
Solution
- A quick uninstall and reinstall of the N-able Backup Client will push the information correctly to Device Detail's N-able Backup Dashbaord
- Note: This will not cause any lost of data backed up by reinstalling the software
- Select Views > All Devices
- Select name of device
- Select Settings > Backup Management
- Uncheck Enable N-able Backup
- Select Save and await for it to uninstall of N-able Backup
- Select Views > All Devices
- Select name of device
- Select Settings > Backup Management
- Check Enable N-able Backup
- Select Save