N-central Troubleshooting
Last Boot-Up and System uptime options under Device's Asset are showing different data
Last Modified
Tue Jan 29 20:16 GMT 2019
Description
This article provides brief information on the Last Boot-Up and System uptime options under Device Asset are showing different data.
Environment
All N-able N-central versions
Solution
While the options sometimes do show identical information, there are essentially different options monitoring different activity:
Last Boot-Up for example is monitoring how much time passed since system was physically turned on
System uptime on other hand is trying to show how much time passed since last login to system happened
They are also looking into different entries in Windows WMI repository:
For Last Boot-Up case we are searching for LastBootUpTime property under Win32_OperatingSystem class
For System uptime case we are searching for SystemUpTime property under Win32_PerfFormattedData_PerfOS_System class
The values are displayed in seconds under the property so if you want to view them, you can follow this KB article and convert retrieved seconds into any other better time format
Most of the time you will see values differentiate when laptops are being used, because users tend to place laptop in sleep mode, rather than fully turn off device and do full boot up.