N-central Troubleshooting
Is it possible to generate a notification when a Monitoring Service becomes disconnected
Last Modified
Fri Jul 10 09:03 GMT 2020
Description
- Is it possible to generate a ticket/notified when a Monitoring Service transitions into the disconnected state
Environment
- N-able N-central All Versions
Solution
- Currently there is no way to trigger notification / ticket for when the service goes into the Disconnected state
- This is due to Disconnected being a valid state that we expect.
- Notification / tickets can only be triggered by the following states:
- Normal
- Warning
- Failed
- Misconfigured
- Stale
- As a workaround you could stop the disconnected state occurring by doing the following:
- For the device in question, navigate to Settings > Monitoring Options
- Disable the option for 'Unscheduled Downtime'
- Select Save
- NOTE: This is device specific but may be done on mass in All Devices > Edit view as well