N-central Troubleshooting
Installing a Windows Agent/Probe silently fails to complete, due to "Server rejected activation information"
Last Modified
Fri Aug 28 09:33 GMT 2020
Description
- Installing a Windows Agent/Probe silently fails to complete
- The command that was run is similar to:
- WindowsProbeSetup.exe /s /v" /qn CUSTOMERID=xxx CUSTOMERNAME=xxx REGISTRATION_TOKEN=xxx-xxx-xxx-xxx SERVERPROTOCOL=https SERVERADDRESS=xxx SERVERPORT=443 PROBETYPE=Workgroup_Windows AGENTUSERNAME=xxx AGENTPASSWORD=xxx "
- NableTrace.log shows it fails due to:
- Server rejected activation information
Environment
- N-able N-central 2020.1
Solution
- This is a failure with one or more of the input parameters you're passing into the installer.
- Items to check are:
- Ensure the Registration Token is still valid
- Check that the customerID is correct for the defined customer name
- NOTE: The customerid is the Access Code, found at the SO Level, under Administration > Customers
- Ensure that the defined customer name is the same as what you have in the UI, including case sensitivity
- Any further issues with this, please collect the NableTrace.log and create a case with Technical Support: