Install agent on a macOS device

Last Modified

Thu Oct 27 14:45 GMT 2022

Description

  • This article describes how to install an N-able N-central agent on a macOS device.

Environment

  • All N-able N-central 
  • All macOS versions

Solution

  1. Select the Customer group that the new device is to be added to on the top left drop down box.
  2. Click on “all Devices” in the Views section.
  3. Ensure that the “Network Devices” tab is highlighted then click on the ADD button.
  4. Select More options.
  5. Under the section “MANUALLY CREATE A DEVICE THAT REPRESENTS AND EXTERNAL WEBSITE OR IP ADDRESS click ADD DEVICE.
  6. Enter the device name – Select Workstation –OS in the Deviec Class and the current IP Address in the Network Address section. Select Essential or Professional in the License mode section.
  7. Enter a User name and password on the local iMac.
  8. Click on the Local Agent TAB and tick the box next to “Install Local Agent”.
  9. Click SAVE.
  10. Click on the All devices TAB under views at the top left.
  11. Click on the name of the iMAC.
  12. Click on the Settings TAB then Local Agent TAB.
  13. Copy the activation Key. This can be used during the installation process.
  14. Click on the Add/Import Devices from the Actions section.
  15. Click More Options then select macOS.
  16. Download and run the installer  on the local Mac device 
  17. When asked paste the activation key copied from step 13 above into the box the installation will then proceed.
  • Note: If trying to install the Mac agent from a USB thumb drive it needs to be formatted with a Mac Native File System for the installer to run