N-central Troubleshooting
Install Take Control Client for Mac Manually
Last Modified
Wed Mar 15 13:45 GMT 2023
Description
- How to remove and reinstall Take Control (integrated) client on a MAC computer manually.
Environment
- N-able N-central 11.X +
- macOS 10.X +
- Steps may be similar for N-able RMM
Solution
- Uninstall Take Control from the Mac completely:
- To achieve that you need to use a terminal window:
- Finder > Applications > Utilities > Terminal app
- Run following commands:
sudo launchctl unload /Library/LaunchDaemons/MSPAnywhereDaemonN-central.plist
sudo launchctl unload /Library/LaunchDaemons/MSPAnywhereHelperN-central.plist
sudo rm -rf /Library/"Take Control Agent N-able N-central "
sudo rm -rf /Applications/"Take Control Agent N-able N-central .app"
sudo launchctl unload /Library/LaunchDaemons/MSPAnywhereHelperN-central.plist
sudo rm -rf /Library/"Take Control Agent N-able N-central "
sudo rm -rf /Applications/"Take Control Agent N-able N-central .app"
- Download the Take Control application from https://www.n-able.com/products/take-control/downloads
- Install Take Control
- run following commands:
cd Downloads
unzip MSPA_N-central_Installer_<version> -d aa
cd aa
sudo ./aa/MSPA_Installer.app/Contents/MacOS/MSPA_Installer -s -mspid 001xxxxxx
(1xxxx is MSP ID, N-able N-central Activation ID of the partner), wait till installation finishes and couple of minutes later MAC will register itself and Take Control will be available.
unzip MSPA_N-central_Installer_<version> -d aa
cd aa
sudo ./aa/MSPA_Installer.app/Contents/MacOS/MSPA_Installer -s -mspid 001xxxxxx
(1xxxx is MSP ID, N-able N-central Activation ID of the partner), wait till installation finishes and couple of minutes later MAC will register itself and Take Control will be available.