How to restore files from offline device within N-able N-central's N-able Backup?

Last Modified

Thu Dec 21 19:08 GMT 2017

Description

  • How to restore files from offline device within N-able N-central's N-able Backup?

Environment

  • N-able N-central
  • N-able Backup

Solution

  1. Download and install the Recovery Console
    • You can download and install it from here
  2. In N-able N-central dashboard, go to All Devices > select checkbox next to device to recover > Edit
  3. In device, go to Settings > Backup Management > Retrieve passphrase
    • Passphrase is also referred to as security code or encryption key
  4. Select Add in Recovery Console and enter device details
  5. Do not complete "Data sources to Track" unless you want to perform Continuous Restore
  6. Once the device is added, select device > Launch BM
  7. Select Restore tab and make selection for restore
    • Make sure to specify restore location
  8. Click Restore button to begin restore