How to enable TLS 1.2 for Help Desk Manager

Last Modified

Fri Aug 16 12:16 GMT 2019

Description

  • How to enable TLS 1.2 for Help Desk Manager

Environment

  • N-able N-central
  • Help Desk Manager

Solution

  1. Stop HelpDesk Manager service:
    1. Open Command Prompt as administrator
    2. Navigate to C:\Program Files\N-able Technologies\Help Desk Manager
    3. Run whd_stop.bat
  2. Open the tomcat_server_template.xml file
    • Linux: /usr/local/webhelpdesk/conf/tomcat_server_template.xml
    • Windows: C:\Program Files\N-able Technologies\Help Desk Manager\conf\tomcat_server_template.xml
  3. Locate the following line:
    • clientAuth="false" sslProtocol="TLS"
  4. Change this to:
    • clientAuth="false" sslProtocol="TLS" sslEnabledProtocols="TLSv1.2"
  5. Save the tomcat_server_template.xml file
  6. Start HelpDesk Manager service
    1. Open Command Prompt as administrator
    2. Navigate to C:\Program Files\N-able Technologies\Help Desk Manager
    3. Run whd_start.bat
  • NOTE: With the above the line shown in step 4 may be block commented out, which is defined by the '<!--' and '-->' markers
  • Remove these tags to uncomment this code block to allow the defined parameters to be used
    • Additional resource for XML commenting information found here