How to bulk upgrade a Windows Agent

Last Modified

Thu Nov 12 20:11 GMT 2020

Description

  • How to bulk upgrade a Windows Agent
  • How to update the monitoring software of N-able N-central 's Windows Agents

Environment

  • N-able N-central

Solution

  • N-able N-central intelligently manages the Windows agents by queuing the upgrades
  • This caching behaviour reduces the impact on network resources by only downloading the upgrade software once from your N-able N-central server rather than having each Windows agent individually download the upgrade software
  • The N-able N-central server performs a maximum of 15 upgrades at one time to minimise the demand on network resources
  • If you configure to upgrade both Windows agents and probes, N-able N-central will upgrade the probes first, because they are responsible for monitoring multiple devices.
  • If an upgrade fails, then it will retry after 30 minutes, regardless of priority
    • NOTE: This also presumes that the device is online to receive the upgrade.
  • The agent will attempt to obtain its upgrade software from the Windows probe on that LAN
  • If the agent is unable to connect to a Windows probe, it will attempt to obtain the upgrade software from the N-able N-central server.
  • To perform the bulk update of monitoring software, please do the following:
  1. Select Views > All Devices
  2. Select the check box beside the name of each of the devices you want to upgrade.
  3. Select Update Monitoring Software
  4. For the Upgrade Agent drop-down list box, select Now to update to the latest version or click Always to automatically update the agent when a new version becomes available
  5. Select Save
  • NOTE: N-able N-central downloads the latest agent software when available and installs it on the configured servers.