How to Perform a Clean Uninstall and Reinstall of Take Control for macOS in N-able N-central

Last Modified

Fri Sep 30 14:30 GMT 2022

Description

  • This article covers the manual uninstall and reinstall procedure for when Take Control is still running with the MAC agent non functional.

Environment

  • N-able N-central (all version)
    • Take Control

Solution

  • If the command (using the macOS Terminal) Applications/MSP\ Anywhere\ Agent\ N-able N-central .app/Contents/Resources/MSP\ Anywhere\ Helper -uninstall did not work, please follow the steps outlined below:
  1. Turn off Take Control for this device in N-able N-central:
    1. Access your N-able N-central UI.
    2. Open the device from the All Devices view.
    3. Go to Remote Control Settings > General.
    4. Uncheck the option Install Take Control.
    5. Click Save.
  2. Locate and delete the following files and folders if they exist:
    • /Applications/Take Control Agent N-able N-central .app
    • /Library/Logs/Take Control Agent N-able N-central
    • /Library/Logs/Take Control Installer
    • /Library/Take Control Agent N-able N-central
    • /Library/LaunchDaemons/MSPAnywhereDaemonN-central.plist
    • /Library/LaunchDaemons/MSPAnywhereHelperN-central.plist
    • /Library/LaunchAgents/MSPAnywhereAgentN-central.plist
    • /Library/LaunchAgents/MSPAnywhereAgentPLN-central.plist
    • /Library/LaunchAgents/MSPAnywhereServiceConfiguratorN-central.plist
    • /Library/PrivilegedHelperTools/Take Control Agent N-able N-central .app
  3. Turn on Take Control for this device in N-able N-central again:
    1. Access your N-able N-central UI.
    2. Open the device from the All Devices view.
    3. Go to Remote Control Settings > General.
    4. Check the option Install Take Control.
    5. Click Save.
  • Take Control should reinstall within 20 mins approximately but it can take more or less depending on the remote device's environment and characteristics.