N-central Troubleshooting
Getting notification during device maintenance window
Last Modified
Tue May 08 13:42 GMT 2018
Description
- Device triggered notification during a maintenance window when "Place device in downtime during reboot" was set
Environment
- N-able N-central 10.2.x+
Solution
The "Place device in downtime during reboot" is like a temporary "Unscheduled Downtime" for a device. Meaning that when an agent status goes failed, it will go disconnected instead.This does not stop other services going failed or warning during the time the agent status is not failed. For this you would need to create an actually downtime window, so all services go into a downtime state.