When generating a report in Report Manager the following error occurs 'rsItemNotFound'

Last Modified

Sat Mar 28 16:48 GMT 2020

Description

• When generating a report in Report Manager the following error occurs 'rsItemNotFound'
• When running a report you may receive the following error (rsItemNotFound)
• For example:
  • The item '/Reports/Executive Summary Report' cannot be found. (rsItemNotFound)

Environment

• N-able N-central
• Report Manager

Solution

• Either the report hasn't published correctly or there's a permissions issue when attempting to generate the report
• To resolve, please do the following:
  1. Open Internet Explorer as administrator
  2. Browse to localhost/reports
  3. Select the Reports folder
  4. Locate the report you are receiving the error on.
• If the report does not exist, then please uninstall and reinstall Report Manager to allow the report to publish properly
• If the report does exist under localhost/reports
  1. Open the Report Manager administration console
  2. Go to System Setup and Logs > Advanced Settings
  3. Change the Settings.ReportServerURL to 'localhost'
  4. Select Update
  5. Select Push Settings to All Datasources
  6. Attempt running the report again