Firefox browser not launching Take Control Viewer

Last Modified

Wed Mar 25 17:28 GMT 2020

Description

  • Firefox browser not launching Take Control Viewer.
  • Firefox launches another application instead of Take Control.
  • Other browsers launch Take Control Viewer without any issues.

Environment

  • N-able N-central
  • N-able RMM
  • Take Control
  • Firefox (Quantum)

Solution

  • The issue happens when the Take Control protocol (takectrsxvp) is not correctly associated with the Take Control Viewer application.
  • To fix the issue proceed as follows:
    1. Open your Firefox browser
    2. Click on Menu, located on the top right corner
    3. Choose Options
    4. Select the General tab
    5. Scroll down to the Applications area
    6. Change/Clear the association with the protocol takectrsxvp