Failed Remote Desktop connectivity test

Last Modified

Wed Aug 05 08:55 GMT 2020

Description

• Failed Remote Desktop connectivity test. This could be because Remote Desktop has been disabled or misconfigured.

Environment

• N-able N-central 10 and above
• N-able RMM

Solution

• Restart RDP services.
• Check the Advanced System Settings in windows -> Remote tab, make sure the option for Remote Desktop is enabled.
• Check if device firewall is blocking RDP connection (TCP port 3389 and UDP port 3389)