Exception creating TXMLParser - A dynamic link library (DLL) initialization routine failed

Last Modified

Thu Sep 27 15:33 GMT 2018

Description

  • When investigating why Take Control is not running on a device, you may come across the error in the following log:

C:\ProgramData\GetSupportService_N-Central\Logs\BASupSrvcCnfg_date.log file:

"Exception creating TXMLParser - A dynamic link library (DLL) initialization routine failed"

Environment

  • N-able N-central 10.2 and later
  • MSP RMM (Take Control - Take Control)
  • Microsoft Windows

Solution

This is caused by a corrupted MS XML parser install.

  1. Download a fresh copy of the MS XML parser.
  2. Run the installer and perform a repair install.
  3. Within an hour, Take Control should finish registering and become available on the device.