Error when installing Agent or Probe on 2020.1 or later when using old Agent or Probe installer - Error: Invalid Activation Information

Last Modified

Fri Apr 21 15:03 GMT 2023

Description

  • Error when installing Agent or Probe on 2020.1 or later when using old Agent or Probe installer, due to:
    • Error: Invalid Activation Information
  • When installing an old Agent or Probe version, this error is given if the N-able N-central server is on version 2020.1 or higher.

Environment

  • N-able N-central version 2020.1 or higher.

Solution

  • Due to the Security improvement of using a Registration Token for installation, older agent and probe installers cannot be used with N-able N-central 2020.1 or later.
  • For more information on this, please see the following page in our Help Documentation: