Error: 'Failed to initialize virtual disk file' when restoring to a VHD

Last Modified

Fri Dec 21 04:31 GMT 2018

Description

  • The following error message appears when restoring/creating VHD format:

  • Error: "Failed to initialize virtual disk file: Failed to create VHD disk. Error: The requested operation could not be completed due to a virtual disk system limitation. Virtual disks are only supported on NTFS volumes and must be both uncompressed and unencrypted."

Environment

  • N-able Backup
  • N-able RMM
    • N-able Backup and Recovery
  • N-able N-central
    • N-able Backup

Solution

  • Steps to resolve this error:
  1. Confirm target disk partition is NTFS format
  2. Check target Explorer folder colour
    • Black - Normal
    • Blue - Compressed
    • Green - Encrypted
  3. If folder is coloured blue, Right-click the target folder then Properties > Advanced > Turn off compression/encryption
  4. Click Apply
  • Folder turns from blue/green to black
  • Folder is now able to be targeted for VHD creation