N-central Troubleshooting
Error 1923 when installing Windows Agent
Last Modified
Thu Oct 25 13:58 GMT 2018
Description
- This document shows how to resolve an issue with installing a Windows Agent and you get error 1923.
- This is due to a previous install that left the Windows Agent Service and or Windows Agent Maintenance Service and the Installer could not remove it.
Environment
- N-able N-central 10.0+
Solution
- To confirm this is the issue:
- From an Admin Command prompt on that system:
- run services.msc and look for Windows Agent Service and Windows Agent Maintenance Service
- If you see both or one of these services, will need to remove it manually by performing these steps.
- Exit services.msc
- Close all open mmc.exe processes by typing in the Admin Command Prompt: Taskkill /im mmc.exe /f
- From the Admin Command Prompt then type the following commands: (one per line): sc delete "Windows Agent Service" and sc delete "Windows Agent Maintenance Service"
- Confirm the service(s) we deleted are actually deleted by typing in the same Admin Command prompt: sc query "Windows Agent Service" andsc query "Windows Agent Maintenance Service"
- If the sc query returns 'marked for deletion' - you will need to reboot the system for windows to delete the service.
- Once the sc query is shows ok (either deleted or [SC] EnumQueryServicesStatus:OpenService FAILED 1060: The specified service does not exist as an installed service.). Retry the installation running as admin and you should be able to install the agent now.