Enable Direct UDP (P2P) Connection in Take Control

Last Modified

Tue Apr 18 14:40 GMT 2017

Description

This article provides instructions on how to enable a direct UDP connection to the end user using Take Control in N-able N-central . This is a direct peer to peer connection. This option is used to improve performance in some troubleshooting scenarios.

Environment

  • Take Control
  • N-able N-central 10.2 or above

Solution

  1. Login to N-able N-central .
  2. Find the device in N-able N-central (All devices menu, SO/Customer level, Filters, etc) and select that device.
  3. Select the Remote Control tab > Take Control/DirectConnect:
  4. Click Save.

    Note: From this point forward Take Control will always attempt a direct connection to the end user and bypass the gateway.