Easy way to stop Patch Management on a single customer

Last Modified

Fri Dec 16 13:45 GMT 2022

Description

  • Disable Patch Management in a site

Environment

  • N-able N-central

Solution

  1. Log in to the SO Level with an Administrator account.

  2. Click Configuration > Monitoring > Rules.

  3. Open existing Patch Management Rules.

  4. Within the rule, navigate to the Grant Customers & Sites Access tab.

  5. Locate the customer you wish to remove.

  6. Deselect the customer.

  7. Click Save to save the rule.

  8. Navigate to the customer level (Green Level).

  9. Click All Devices.

  10. Click Reset Filters to be sure that no other filters are applied.

  11. Select all devices in the list by clicking the checkbox next to Site in the header row.

  12. Click Edit.

  13. Scroll down to the Patch Management section.

  14. Select all the checkboxes under the Edit column. If you select the Edit checkboxes without selecting an option, the option will disable for all devices that are being edited.

  15. Click Save.


Now you need to reapply the other option that were part of the rule original rule
  1. Create a new rule by cloning the original rule.
  2. From the SO Level, select Configurations > Monitoring > Rules.
  3. Clone each rule that you disabled for the customers in the above steps.
  4. Name the new rules with Temporary_Rule Name.
  5. Click Save.
  6. Edit the cloned rule and access the Grant Customer & Sites Access tab.
  7. De-select all the customers in the rule.
  8. Click Save.
  9. Edit the rule again and select the Network Device Configuration Options.
  10. Select the Patch Management sub-tab.
  11. Select the Action and set this to Disable Patch Management.
  12. Select the Maintenance Windows tab.
  13. Remove all maintenance windows that pertain to Patch Management.
  14. Click Save.
All other options from the original rule should still apply to the device in the customer that you select in the Grant Custom Site Access tab but without the Patch Management features. Make sure to name your Cloned Rule so you can easily identify this. This way when you need to preform the same action you will only have to edit the two rules, original and cloned new rule.