Disable Optimizations/Stop removing the background or changing the Font on Remote Sessions for N-able N-central 's Take Control

Last Modified

Fri Jan 31 15:33 GMT 2020

Description

  • Take Control keeps removing the remote desktop background on connections, leaving it black/blue;
  • How to disable the Agent's removal of clear type fonts, background and Aero Effects.

Environment

  • N-able N-central
  • Take Control

Solution

  1. Login to your N-able N-central UI;
  2. Select the Device;
  3. Click on Remote Control Settings;
  4. Click on Take Control;
  5. Under Performance Settings, disable the Optimize desktop settings when in session option;
  6. Save the Settings;
  7. After you set these options, click on Add Task and select Update Asset Info - so that the device may pick up the new settings and apply them over the next few minutes.
  • More information can be found about Remote Control Settings in the online help.
  • From the online help regarding Optimize Desktop Settings:
    • Removes the desktop background, disable themes and other graphics for better performance and lower bandwidth utilization.
    • This behavior will be visible to the user on the target machine.