N-central Troubleshooting
Device asset information not updating
Last Modified
Wed Mar 13 16:14 GMT 2019
Description
- This article will provide you information on why certain values under Assetare not updating.
- Here we show the example of Last Boot-up but the same applies for anything under device asset.
Environment
- N-able N-central
Solution
- You may have noticed that this value is not being updated, despite the machine doing daily reboots. This may also affect your reports.
- There are 3 settings that can update this value: Update Asset Info, Asset Scan and a Discovery Job.
To Update Asset Info:
- Open the device in N-able N-central
- Add Task > Update Asset Info
To perform Asset Scan or change the schedule:
- Open the device in N-able N-central
- Settings > Local Agent
- Select Perform Asset Scan and configure the Asset Scan Schedule
- Click Save
To perform a discovery job:
- Configuration > Asset Discovery > Discovery Jobs
- Add
- Go through the discovery wizard and click Finish?