Configure HTTPS and SSL for N-able Report Manager

Last Modified

Mon May 06 14:12 GMT 2019

As of N-able N-central release 2024.1, support for self-signed certificates for the Report Manager server is deprecated.

Description

  • By default, the N-able N-central server uses HTTPS to ensure secure and encrypted communication with client computers, whereas N-able Report Manager does not.

  • You must either configure N-able Report Manager to use HTTPS or configure Internet Explorer to use Mixed Mode content.

Environment

  • N-able N-central

Solution

  • To configure the N-able Report Manager server to use HTTPS connections
  1. Set up an HTTPS Service in IIS.
  2. Install an HTTPS certificate in IIS.
  3. Enable HTTPS in Reporting Services.
  4. Enable HTTPS in N-able Report Manager.
    1. After the N-able Report Manager installation log in to the N-able Report Manager Administration Console.
    2. Click System Setup and Logs.
    3. Click Advanced Settings.
    4. Click Edit to edit the parameter.
    5. Type True in the applicable field.
    6. Click Update to save your changes.
    7. Click on Propagate to all Datasources button
  • To configure Internet Explorer to support Mixed Mode Content
  1. Add the N-able N-central and the N-able Report Manager IP Address (or FQDN) to your Trusted sites zone.
  2. Clear all cache and cookies.
  3. Enable Mixed-mode content:
    1. Click Tools > Internet Options.
    2. Select Security.
  • Post-installation
    1. Click Custom level.
    2. Scroll down to Miscellaneous, and ensure that Display mixed content is set to Enable.
    3. Restart your browser.
    4. The browser must be restarted before the changes will take effect.
    5. Update Internal and External IP, then update Export IP.
    6. Browse to the N-able Report Manager Administration Console (use the gear icon in the top right) > System Setup and Logs > Server IP Configuration > In the Internal IP Address field, enter the FQDN > In the External IP Field, enter the FQDN.
    7. Check that this resolves correctly on both the N-able N-central server and the N-able Report Manager server to the desired IP address.
      • This can be done from the Command Prompt on the N-able Report Manager server.
      • For N-able N-central , browse to the Admin Console > Test Host Connectivity.
    8. Browse to the N-able Report Manager Administration Console (use the gear icon in the top right) > System Setup and Logs > Advanced > Settings.ExportIP > click Edit on the right hand column > Update this value to the internal IP address if N-able N-central is on the same local network as N-able Report Manager > Click Update.
      • This will Export data from N-able N-central straight to N-able Report Manager using your internal network.
    9. Click Push Settings to All Data Sources.