Configure Duplicate Ticket Handling in Autotask

Last Modified

Mon Apr 23 15:41 GMT 2018

Description

• Configure Duplicate Ticket Handling in Autotask.

Environment

• Autotask
• N-able N-central

Solution

1. ADMIN> Features & Settings> Application-Wide (Shared) Features> System Settings (formerly Workflow Policies)> Service Desk>
   Duplicate Ticket Handling (Add Ticket E-Mail Service, Incoming Email Processing and Autotask Web Services Enabled [ click here to edit ]
2. Adjust the settings
3. Save& Close