Change Probe Username and Password

Last Modified

Wed Jan 06 15:14 GMT 2021

Description

  • This article details the steps on how you can change the Domain Administrator credentials used by the N-able N-central Probe.
  • Some companies have security policies that require Domain Administrator credentials be changed frequently
  • In such cases, there are specific steps that needs to be performed on the N-able N-central Probe device for the credentials to be updated properly.

Environment

  • N-able N-central

Solution

  • The only secure method to update the credentials used by a probe requires reinstalling the probe with the activation key method.
  • This allows the probe to correct its service credentials as well as its functional use of the account for monitoring.
  • Reinstall the Probe
  1. Log into the Windows device where the Probe in question is installed using the new account or newly updated account with the new password,
  2. Open N-able N-central and download the generic probe installer,
    1. At the Service Organization level navigate to Administration > Probes,
    2. Click on Download Windows Probe,
    3. This should download the generic probe software named WindowsProbeSetup.exe
NOTE: if the installer has a number in the name this will be the customer specific probe installer and will not work for this purpose (it will not ask for the activation key, which will cause it to create a new probe rather than update the existing probe in N-able N-central) - ensure that you are at the SO level as indicated in the above steps
  1. Go to the Customer level for the probe you want to update, then go to Administration > Probes
  2. Click on the name of the probe you wish to update
  3. Click on the System Communication tab,
  4. Copy the Probe Activation Key,
  5. Run the installer and when prompted select the Activation Key method and paste the Probe Activation Key into the installer, then continue normally with the installation.
    • NOTE: Since this is a reinstall, you will typically be prompted to uninstall the existing probe as part of the install process. Simply accept that and let the installer run.